Alternative dispute resolution (Art. 14 (1) of the Online Dispute Resolution Regulation (ODR-VO) and Section 36 of the Consumer Dispute Resolution Act (VSBG)):

The European Commission provides a platform for online dispute resolution at We are not bound and/or willing to participate in a dispute resolution procedure before a consumer conciliation board.


FRIDIE interactive
Fritz & Dietrich GbR
Immenhoferstrasse 17
70180 Stuttgart